Frequently Asked Questions
📦 Shipping
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 5-8 business days within the US.
Do you ship internationally?
Currently we ship within the United States.
🔄 Returns & Refunds
What's your return policy?
We offer a 30-day return policy on all products. Items must be unused and in original packaging.
How do I start a return?
Contact us at [email protected] with your order number and reason for return.
💧 Pet Water Fountain Care
How often should I clean the fountain?
We recommend cleaning every 3-5 days and replacing the filter every 2-4 weeks.
Is the pump replaceable?
Yes! Replacement pumps and filters are available.